FAQs

~ How much do you charge for shipping and handling?

Free in India! We currently offer free shipping and handling for shipping addresses in India.

International Customers (from the US, Canada, UK, and countries other than India) can place orders online. You can also place an order over the phone, via SMS, or through email. Invoices will be sent to you (usually within hours) after calculating shipping costs, which vary depending on the shipping address. International shipping and handling costs range from INR 1500 to INR 2500 (~US $20-35). You can pay online using the secure payment link along with the invoice via e-mail. The order will be shipped within two business days after we receive the payment.

~ How can I order flutes from PiyaFlutes?

You can place an order online. You can also place an order over the phone, via SMS, or through email.

~ When will I receive my order?

We will ship within two working days after we receive payment.

~ How much does the flute case/bag cost?

Each flute comes with a cover/carrying case, without additional cost.

If you wish to order extra flute cases or bags, please let us know in the comments, via e-mail, or over the phone. We will add the price of flute cases or bags to your order.

~ Will you combine my orders to save shipping cost?

Yes, if your new order is received before dispatch of the prior order.

~ Are these real pictures of the products?

Yes. The actual piece may look slightly different because of the uniqueness of the bamboo and color scheme of the threads.

~ Can I get a specific name engraved on my flute?

Only with special orders. Additional engraving charges are applicable.

~ Can I order a Particular Flute I am looking with some specifications?

Yes.

~ What is your exchange or return policy?

It’s easy to exchange or return your PiyaFlutes flute within one month of receiving your order. You’re responsible for paying for shipping the flutes in a safe manner to us. If we receive flutes in damaged conditions, we will not be able to exchange or return flutes. Shipping and handling charges will not be refunded. The refund will be processed in the same mode of payment in which you purchased the flute in case of Online.

~ Can I call to ask questions?

For better, faster response, we request you to send us an email, send us an IM at our phone number, or submit the form on the contacts page.

~ How can I select the flute I want to play?

If you’re a beginner, we suggest flutes in the range of C to A.

All of our flutes are marked with the note they play when the first three fingering holes (from the blowing hole) are closed. These are often referred to as “middle” scales. Please refer to PiyaFlutes flute scale chart.

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